Refund and Returns Policy

Refund Policy – Nexvaida

At Nexvaida, we want you to have a smooth and worry-free shopping experience. If for any reason you are not satisfied with your purchase, our Refund, Replacement, and Return policies ensure a hassle-free resolution.

1. Refunds

• Refunds will be credited to your original payment method within 4–5 business days once the returned product is received and verified.
• Shipping charges, if any, are non-refundable.

2. Replacements

• If you receive a damaged or defective product, we are happy to offer a replacement.
• Replacement orders will be delivered within 3–5 business days after approval.

3. Returns

• Orders can be returned within 7 days of receiving the product.
• Returned products must be unused, in their original packaging, and accompanied by proof of purchase.
• To initiate a return, please contact our customer support team.

Note: Nexvaida reserves the right to inspect the product before processing any refund or replacement.

We offer refunds and exchanges within the first 3 days from the date of your purchase. If 3 days have passed since your purchase, you will not be eligible for a return, exchange, or refund of any kind.

To become eligible for a return or an exchange:

1. The purchased item must be unused and in the same condition as you received it.
2. The item must be in its original packaging.
3. Items purchased on sale may not be eligible for return or exchange.
4. Only defective or damaged items are eligible for replacement based on an exchange request.

If you wish to place a return or exchange request for an eligible product/item, please send us an email at support@nexvaida.com within 3 days of receiving your order.

Please note:

• Certain categories of products/items may be exempt from returns or refunds. Such categories will be identified to you at the time of purchase.
• Once your returned product/item is received and inspected, we will notify you by email.
• If the return/exchange is approved after our quality check, your request will be processed in accordance with our policies.